Refund policy

At PokéVers, customer satisfaction is our priority. We want every collector and Pokémon enthusiast to have a great shopping experience. This Return & Refund Policy explains the conditions and procedures for returning products and requesting refunds.

By placing an order with PokéVers, you agree to the terms outlined below.

1. Return Eligibility

We accept eligible returns within 30 days of the delivery date.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The product must include all original packaging, seals, accessories, and materials.

  • Trading cards, collectibles, and sealed products must remain unopened and undamaged unless the item arrived defective.

  • Proof of purchase must be provided.

Items returned without prior approval may not be accepted.

2. Non-Returnable Items

For hygiene, collectible value, and product protection reasons, certain items may not be eligible for return, including:

  • Opened Pokémon booster packs

  • Opened trading card products

  • Used collectible items

  • Downloadable products or digital content

  • Items damaged after delivery due to customer handling

  • Products without original packaging or seals

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping

  • Defective

  • Missing items

  • Different from what you ordered

Please contact us within 7 days of delivery at:

Email: contact@PokéVers.shop

Please include:

  • Order number

  • Description of the issue

  • Photos of the product and packaging

After reviewing your request, we will provide instructions for a replacement, refund, or other appropriate solution.

4. Return Process

To request a return:

  1. Contact PokéVers at contact@PokéVers.shop.

  2. Provide your order number and reason for the return.

  3. Wait for return approval and instructions.

  4. Ship the approved item using the provided return instructions.

Please do not send items back without contacting us first.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

  • Original shipping fees are generally non-refundable unless the return is due to an error on our part.

  • We recommend using a trackable shipping service for returns.

PokéVers is not responsible for items lost during return shipping.

6. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Refund processing times may vary depending on your bank or payment provider.

  • Customers should allow several business days for funds to appear after processing.

7. Partial Refunds

Partial refunds may be issued in certain situations, including:

  • Items returned with missing components

  • Items showing signs of use

  • Products not returned in original condition

The final refund amount will be determined after inspection.

8. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the standard return process.

Pre-orders may have additional cancellation restrictions depending on the product and supplier requirements.

9. Lost or Stolen Packages

PokéVers is not responsible for packages confirmed as delivered by the shipping carrier.

If your package is marked as delivered but you cannot locate it, please:

  • Check with household members or neighbors.

  • Contact the shipping carrier.

  • Contact us if further assistance is needed.

We will do our best to help resolve delivery issues.

10. Exchanges

At this time, exchanges are handled on a case-by-case basis depending on product availability.

If you would like to exchange an item, please contact us before returning the product.

11. Refund Exceptions

Refunds may be denied if:

  • The item has been opened or used when it is required to remain sealed.

  • The product has been damaged by the customer.

  • The return request is submitted after the return period.

  • The customer does not follow the return instructions.

12. Contact Information

For questions regarding returns or refunds, please contact us:

PokéVers
4802 Veltri Drive
Anchorage, AK 99501
United States

Email: contact@PokéVers.shop

Phone: +1 (479) 345-1674