Shipping policy

Thank you for shopping with PokéVers. We are committed to processing and delivering your orders as quickly and securely as possible. Please review our Shipping Policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During periods of high demand, product launches, holidays, or promotional events, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Shipping Destinations

PokéVers currently ships to customers within the United States and to select international destinations.

If shipping is unavailable to your location, please contact us at contact@PokéVers.shop before placing your order.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Destination Estimated Delivery Time
United States 3–6 Business Days
Canada 7–14 Business Days
Europe 7–15 Business Days
Australia & New Zealand 10–20 Business Days
Other International Locations 10–25 Business Days

Please note that these are estimated delivery times only and are not guaranteed.

Shipping Costs

Shipping fees are calculated during checkout based on:

  • Delivery destination

  • Package weight and dimensions

  • Selected shipping method

From time to time, PokéVers may offer free shipping promotions on qualifying orders.

Order Tracking

When tracking is available, customers will receive a shipment confirmation email containing a tracking number after the order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

PokéVers is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address, please contact us immediately at contact@PokéVers.shop. We will do our best to update your order before it ships.

Lost or Delayed Shipments

If your package appears to be delayed or lost:

  1. Check the tracking information provided.

  2. Contact the shipping carrier for additional updates.

  3. If you still require assistance, contact our customer support team at contact@PokéVers.shop.

We will work with the carrier to help resolve shipping issues whenever possible.

Damaged Packages

If your order arrives damaged:

  • Contact us within 7 days of delivery.

  • Include your order number.

  • Provide clear photos of the damaged packaging and products.

We will review your claim and work with you to provide an appropriate resolution.

Split Shipments

If your order contains multiple items, they may be shipped separately to ensure faster delivery or due to inventory availability.

You will receive tracking information for each shipment when applicable.

Shipping Restrictions

Some products may not be eligible for shipment to certain countries or regions due to carrier limitations, customs regulations, or local laws.

If we are unable to fulfill your order because of shipping restrictions, we will notify you and issue a refund for any unavailable items.

Contact Us

If you have any questions regarding shipping, please contact us:

PokéVers
4802 Veltri Drive
Anchorage, AK 99501
United States

Email: contact@PokéVers.shop

Phone: +1 (479) 345-1674